SMS Text Message Consent

North Alabama Fiber

North Alabama Electric Cooperative

About This Service

North Alabama Fiber uses SMS text messaging to keep you informed about your fiber internet service. Messages are sent to provide timely updates related to your fiber internet service.

Types of Messages You May Receive:

Fiber service installation updates & scheduling notifications
Trouble ticket status alerts & technician dispatch notices
Service outage notifications & restoration updates
Account and billing reminders
Appointment confirmations and reminders

Message Frequency

You will receive approximately 1–5 messages per service ticket or event. Message frequency varies based on active service requests and account activity. Messages are only sent when relevant to your fiber service.

Message & data rates may apply. Standard messaging rates from your wireless carrier apply.

How to Opt Out

You may opt out at any time by replying STOP to any message. You will receive a final confirmation message and no further texts will be sent.

Need Help?

Reply HELP to any message for assistance, or contact us directly:

Sample Messages

"North Alabama Fiber: Your trouble ticket #1234 has been created. A technician has been assigned and will contact you shortly. Reply STOP to opt out."

"North Alabama Fiber: Your fiber installation is scheduled for [date]. Our technician will arrive between [time]. Reply STOP to opt out."

"North Alabama Fiber: Service has been restored in your area. If you are still experiencing issues, please call 256-437-5000. Reply STOP to opt out."

Consent Form

Full Name *

Service Address *

Mobile Phone Number *

By checking this box and signing below, I agree to receive SMS text messages from North Alabama Fiber regarding my fiber internet service, including service updates, appointment notifications, trouble ticket alerts, and account information. I understand that:

Message and data rates may apply
I can opt out at any time by replying STOP
I can reply HELP for assistance
Message frequency varies (approximately 1–5 per service event)
Consent is not a condition of service

Typed Signature *

By typing your name above, you are electronically signing this consent form.

North Alabama Fiber is committed to protecting your privacy and complying with all applicable regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA messaging guidelines.

Your personal information will not be shared with third parties for marketing purposes. SMS consent records are retained securely for a minimum of five (5) years.

North Alabama Fiber | North Alabama Electric Cooperative
256-437-5000 | fiber@naec.com