Customer Support

Need help with your NA Fiber internet service? We're here for you.

Quick Troubleshooting

Try these steps before submitting a ticket — they fix most common issues:

Unplug your router from power, wait 30 seconds, then plug it back in. Wait 2-3 minutes for it to fully restart.

Make sure all ethernet cables are securely connected to your router and ONT (the small box on your wall).

Connect a device directly to the router or ONT with an ethernet cable to test if Wi-Fi is the issue.

The ONT should have a solid green "PON" light. If it's off or red, there may be a line issue.

Use our support chatbot in the bottom-right corner of this page! It can check your connection status and create a trouble ticket for you.

Create a free account to submit trouble tickets and check your connection status.

Mon-Fri: 7:30 AM - 4:30 PM

North Alabama Electric Cooperative